Can they do it if they have to?
If they can't, and you have answered "yes" to all the preceding questions in the Performance Analysis Checklist, you have identified a training need. If that don't know what to do, don't know how to do it, or don't know when to do it, they need training.
Now, the training may take many forms; the services of a trainer or instructional designer may not be needed (you may be surprised to hear that from a designer, but it's true). You may be able to structure on-the-job training that will help them learn what they need to know. I have some forms available which can help you do this.
If you would like to run the situation by me, drop me a note, and I'll respond within 24 hours during the work week.
Click here to send me mail
Click the checklist button to go to the Performance Analysis Checklist; the flowchart button to go to the All-Purpose Performance Analysis Flow Chart.
1997, 2001 Frank W. Bell, Jr.