Pay for Performance 0

Swiss federal railways is launching a new initiative to ensure the train doors always end up in the same location on the platform when a train pulls into a station, according to 20 Minuten.

(snip)

And as a reward for complying, drivers will receive chocolate as a gift in return, he added.

I remember that, early in my time at Amtrak when I worked in the Adequacy of Service Bureau Complaint Department, commuter stations in the Northeast Corridor had signs posted for trains of different lengths to make it easier for engineers to stop their trains in the same places on their runs.

Some commuters would stand where they expected the doors to be. If the doors weren’t exactly where they expected them to be, they would write complaint letters, which I had to answer.

Those commuters used the Princeton Junction, New Jersey, station.

One of my coworkers had worked with the Long Island Railroad before he came to Amtrak. He could remember complaints from those same passengers when they lived on Long Island, before they moved to central Jersey.

That’s when I learned that a self-centered arrogant sense of entitlement could be migratory.

Afterthought:

If you want a quick course in Abnormal Psych, work in a complaint department. After that, nothing that people do will surprise you.

Amuse you, disgust you, repulse you, sicken you maybe, but not surprise you.