Globalism 1
This is a fascinating story of the positive side of the internet and globalism, persons from the other side of the world helping persons they have never seen.
Indian Center Handles Hurricane Rita Calls
By RUPAK SANYAL
Associated Press Writer
September 29, 2005, 2:12 PM EDT
GANDHINAGAR, India — Until last week, Madhavi Patel came to work each evening at a western India call center, put on her headset and American accent and spent the night taking calls from Americans about their credit cards. Then, Hurricane Rita happened.
The call center, run by Effective Teleservices of Lufkin, Texas, set up a hot line for victims of the hurricane, and Patel and more than 240 of her colleagues began long days and nights fielding thousands of calls from frantic, scared people affected by the storm half a world away.
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September 29, 2005 at 10:12 pm
A couple of quick searches turned up some interesting tidbits from this story:
1. The company in the story, Effective Teleservices, has a website at http://www.effectiveteleservices.com.
2. Their chairman, Dilip Barot, was born in India but has lived in the US for quite a few years now. There is an article about him on http://www.incredibleindians.com, which turns out to be a pretty fascinating site on its own.