From Pine View Farm

New Phone (Updated) (Updated Again) 5

Computer with Phone Included

And it runs Opera.

Addendum, 10/28/2007:

er, not any more.

It’s all boxed up and going back to T-Mobile. Seems the Wing touchscreens have issues, and the Tech Support girl was real up front that the issues are not, what do you say? necessarily “isolated.” They are related to memory capacity.

I’ve dragged out my old Samsung (which is, frankly, a damned fine phone–it does everything it promises to do) for the time being, and picked out the replacement phone for the Wing (Why did I pick the Dash? It is capable of running Opera Mobile).

I have to say that one of the things that has always impressed me about T-Mobile is the calibre of their tech support and customer service operations. I spent 60 minutes on the phone with them today (not on the brick Wing–on the land line), and less than five minutes was hold time, as I got forwarded from regular tech support to PDA tech support. The support techs knew what they were doing, ask the right questions in the right order, and, most important, listen to answers.

And that’s fairly typical of my dealings with them since back in the old Voicestream days–quick phone pick-ups, knowledgeable reps, and competent answers.

Hey, I know good support. I worked support for eight years.

Addendum-de-dum-dum, All Hallow’s Eve, 2007:

So I shipped the Wing back to T-Mobile on Monday.

I called Customer Service on Tuesday with the tracking number for the shipment.

I received the new phone today. The Samsung’s back in the drawer.

The Dash is already running Opera Mobile as the default browser.

T-Mobile Dash

I really have only praise for that level of customer service.



  1. Karen

    October 28, 2007 at 7:19 am

    Great. Chris walked in as I was looking at this. He thinks he wants one. In a word, no. He couldn’t keep up with a $70.00 cockroach looking earpiece for his old phone, he isn’t getting this. Besides, due to breakage or damage, we’re replacing phones so often, we never qualify for the rebates.

    If he had this, he thinks he could text Opie all day. Not to worry, Opie. He isn’t getting one. MY wallet is frozen shut at the thought of it. Kinda like yours.

  2. Opie

    October 28, 2007 at 10:51 am

    Anybody want to see the first dollar I ever earned?

  3. The Plumber!

    October 29, 2007 at 6:51 am

    Yeah I can show you a picture of Opie’s first coin Opie was 16 when he earned it, that was 10 BC.

  4. Phillybits

    October 29, 2007 at 7:18 pm

    I’m not sure if the Wing supports WiFi, but bear in mind T-Mobile doesn’t have a commercial US 3G network yet. Once they do, I might consider switching back.

    Until then, I have more than enough reason to avoid them for now.

    Not that I care for AT&T/Cingular either. They both spy on you.

  5. The Plumber!

    November 1, 2007 at 5:43 am

    well shot in the foot again!!! I think they are cool. They should let a plumber test them, if they hold up, they should sell.