We’ve been having intermittent connectivity issues for the past few weeks.
We could restore connectivity by rebooting the modem (that’s a fancy way of saying pulling the power, counting to ten, then plugging the power back in and waiting about five minutes for all the LEDs to come alive). I feared that the modem was going bad, which might necessitate my having do something, like taking it to my local ISP store and exchanging it for a new one. Oh, the horror of it all.
Yesterday, I called my ISP’s tech support; the support rep told me that I was not alone–that a number of customers in my area had reported problems, that the problem was likely on their end, and that their staff was actively troubleshooting it. He went on to say that they expected the issue would be resolved by the early afternoon.
And it was.
I have a number of minor gripes with my ISP, but they are all on the theoretical side of things. Their tech support and their physical support are both excellent.