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Bloomberg’s Beth Kowitt notes that “the bureaucracy is an easy target in dis coarse discourse, but, despite its bad reputation, it is, in fact, a good thing. Here’s bit from her article (emphasis added):
It’s the framework that provides the hierarchy and formalized rules that help an institution run. “The opposite of bureaucracy is not freedom and agility – it’s chaos,” says Mike Lee, a professor of organizational behavior at INSEAD. “When you remove all the formal structures, things become opaque, less fair and power concentrates at the top.” Exhibit A: DOGE, which has managed to create more turmoil in the federal government than it has efficiency.
I spent most of my career working in a large organization. I can attest from my own experience that she makes some excellent points.
While on the subject, I recently had to renew my driver’s license. It took far too long. But it didn’t take too long because of the persons working at the DMV office I used. They were all working very hard, calling the next person as soon as they were finished with the previous one.
Either it was an exceptionally busy day or they are understaffed. If the latter, be clear: they did not understaff themselves.
