Twits on Twitter 2
Ya know, there might be an upside to Twitting after all:
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August 19, 2009 at 11:56 am
Next they’ll be downloading 90 second films to YouTube. (Or have they done that already?)
Yet another reason I don’t fly.
August 19, 2009 at 12:37 pm
The other thing: People don’t say anything when they feel as if they have gotten what they paid for. The whole time I worked for the railroad, we never got a letter saying, “My train was on time and the air conditioner worked. Thank you.”
The airlines could make a lot of complaints go away simply by telling passengers what’s going on, frequently and in plain language.
Railroad conductors would tell me they felt funny about making a new announcement when they had nothing new to say. But that’s not the point.
I’ve been stuck on delays which the carrier couldn’t do anything, so they make one announcement and that’s it.
Southwest gets it right. They realize that making basically the same announcement every ten minutes or so is not about the content; it’s about letting the passengers know that the airline knows they are there.
If I have to fly, I take Southwest if at all possible.