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April 8, 2013 at 3:12 pm
Didn’t know I was part of a “worrisome trend” for broadcasters. I got sick of Charter Cable ripping me off with rising prices and increasingly faulty digital transmission. The cable box crashed more than my PC, some channels were rendered completely unwatchable by digital corruptions. No matter how much you phoned them about it they neither made refunds or fixes. Plus, along with Warner Home Cable and another vendor, they have effective cartel monopoly power in southern California, each with their own area where you can’t get anyone else. All these are left out of the story and I’m sure others feel the same and probably mentioned them, which puts the blame squarely on the providers own business decisions. They’re very bad stewards of broadcast media, a conscious short view choice made to maximize profit. You miss some things but after awhile you don’t care. I grew up where cable TV started and it was a boon. Now it’s decades well past, just more lousy overpriced American service industry, spending all its time and resources on how to deliver less for more, bad phone, bad tv, bad internet service — they’ll bundle them for you. It’s good people are wise to the scam and cable TV in subscriptions has gone stagnant.
April 8, 2013 at 3:51 pm
“how to deliver less for more”–That is the current business model of “maximize profits” in a nutshell. Well said.
Our service (Cox) is actually pretty good in terms of reliability, uptime, and support. It’s the television shows themselves that are crappy.
April 8, 2013 at 4:06 pm
Well, that too. But it was the atrocious business practices of the cable provider that was the many last straws. It’s hard to get across how dehumanizing and aggravating it was to deal with them, a business trait that has spread across width of corporate America service industry.
April 8, 2013 at 4:22 pm
The worst that I’ve dealt with is Verizon. Their 800-number is designed specifically to keep customers from talking with real live human beings.
That’s for the land line, and it’s been consistent for a decade. I wouldn’t have their cell service on a bet, them or AT&T.