The New Overseers 0
The Philadelphia Inquirer reports on the spread of an Amazonian tyranny of quotas in the workplace. A snippet:
- At the Philadelphia Marriott Downtown, housekeepers can’t go home until they clean a predetermined number of rooms, even though, housekeepers say, rooms vary in cleanliness depending on factors like length of stay and whether guests declined service during their stay.
- At retail chains, workers say they have to convince a certain number of customers to share their email addresses or open store-brand credit cards, or else face a cut in their work hours.
- UPS uses sensors to track its drivers’ stop times, backup speeds, and seat belt use. The company is not allowed to fire workers based on these numbers but only because the Teamsters, the union that represents UPS drivers, fought for that language in their contract.
