From Pine View Farm

Phoning It In 0

At the Portland Press-Herald, Victoria Hugo-Vidal, whose job involves dealing with health insurance companies, describes dealing with “customer service” robots.

If you’ve ever spent 45 minutes or an hour trying to get through to a real live human being, only to be disconnected (thank you, land line telephone company), you will be able to empathize with her. Here’s a bit.

I’ve found the best way to deal with it is to make my own voice as robotic as possible. I take deep breaths and empty my mind. I pretend that I, too, am a robot. Robots don’t care about being on hold for 25 minutes. Robots don’t think about how terrible our health care system is. Robot secretary has one goal: Retrieve numerical code that will enable patient to obtain vital test.

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