Twits on Twitter 2
I guess somebody is twitting about something other than their lunches and doctor visits and convenience store purchases and latest self-back-patting.
Aside: I like Dells. I have four or five Dell computers in all sizes and shapes come to think of it, they’re all rectangular that have given me excellent value for the money and, the few times I’ve had to call tech support, they’ve been excellent (then, again, I don’t go up the wall simply because the person who answers the phone happens to speak with an accent).
If they can make money carnival-barking on Twitter, more power to them.
But I won’t be there.
June 12, 2009 at 3:00 pm
I have 2 Dells & won’t go back to an HP for love nor money. BUT (you knew it was coming):
I’m still not over the last time I had to contact their tech support. It took over an hour & a half before she discovered I was working on an XP machine that had issues & she was giving me directions for a Vista! (She was informed of this at the very beginning of the chat conversation, plain as day.) Thankfully, most of the directions worked on both machines. Until we got to the part about clicking on the pearl. That just screamed Vista, because his XP has an actual start button on it. Another hour later, it was determined it was a software issue. There were no happy campers here that day. (Me because I was extremely frustrated & worn out, Chris & Joe because I wasn’t cooking dinner.)
June 12, 2009 at 7:09 pm
Having worn a headset, I can testify to having missed the obvious on more than one occasion. Happens even with the best outfits.
I won’t claim Dell support is the best, but I have found them satisfactory. HP’s was the worst I’ve ever dealt with, not because the individuals on the other end of the phone were a problem–they were very capable–but because the notes that person A took didn’t seem to make it to person B, so I had to do everything twice.
But they did eventually replace the printer at no charge.